RECKITT BENCKISER - GLOBAL PRIVACY NOTICE
Welcome to Reckitt Benckiser's Global Privacy Notice ("Privacy Notice").
We are committed to protecting your privacy. This Privacy Notice applies to all our brands globally and explains how we collect, use, disclose and protect your Personal Information and respect any rights you benefit from under your local law.
In this Privacy Notice "we", "us" and "our" refers to all the companies of the Reckitt Benckiser group. As this Privacy Notice applies globally, there may be differences in how we collect, use or disclose your Personal Information from country to country, in which case we will inform you about any specific processing activities that take place in your country.
Your Personal Information is controlled by Reckitt Benckiser Group plc (having a registered office at 103-105 Bath Road, Slough, Berkshire, SL1 3UH, United Kingdom) or our Reckitt Benckiser company located in your country, i.e. in this case Reckitt Benckiser Pharmaceuticals Proprietary Limited (having its registered office at Ground Floor, North Wing, 39 Magwa Cresent, Allandale Building, Waterfall South Africa), are joint controllers.
For more information about us, our local companies, our brands and our presence in your jurisdiction, please visit www.reckitt.com.
By "Personal Information" (in some countries referred to as "personal data" or "personally identifiable information") we mean any information relating to an identified or identifiable individual. This is broader than just information of a personal or private nature, and includes information such as your name, date of birth, and e-mail address.
By “Sensitive Personal Information” (in some countries referred to as “sensitive personal information” or “special categories of data”) we mean any Personal Information relating to an individual’s racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, genetic data or biometric data processed for the purpose of uniquely identifying that individual, data concerning health, or data concerning an individual’s sex life or sexual orientation. It also includes information about an individual’s criminal offences or convictions, as well as any other information deemed sensitive under applicable data protection laws.
1. Scope of our Privacy Notice
2. Fair and lawful processing
3. How do we obtain your Personal Information
4. For which purposes may we use your Personal Information
5. To whom we may disclose your Personal Information
6. How we protect your Personal Information
7. Your choices regarding direct marketing
8. Your rights
10. How long we retain your Personal Information
12. Transfers to other countries
13. How to contact us
14. Changes to this Privacy Notice
Our Privacy Notice applies to all Personal Information we collect, use, share or otherwise process through our business activities, both online and offline, which display, link or refer to this Privacy Notice, including:
Throughout this document, we will refer to our online activities as "Sites" and to our offline activities as "Services".
You should be aware of the fact that our Sites may contain hyperlinks to third party websites, apps, etc. which are not controlled by us and which are not covered by this Privacy Notice. We have no responsibility or liability for the content and activities of these third-party websites, apps, etc. As these third parties may collect your Personal Information, we suggest that you consult the privacy policies of these third parties to learn more about their use of your Personal Information.
In some cases, where required by local law, we may ask for your explicit consent for processing your Personal Information for a specific purpose.
We only collect, use, disclose or otherwise process your Personal Information where it is fair and lawful to do so.
If you do not wish to provide your Personal Information to us, we may not be able to provide you with the products and services you have requested.
Personal Information obtained from you directly
Firstly, we may obtain your Personal Information from you directly, e.g. when you sign up for our newsletters, register on our Sites, buy a product from us, fill out a survey, make a comment or enquiry, post something on our social media pages, subscribe to direct marketing etc.
Personal Information collected this way may include:
Personal Information collected automatically
Personal Information collected this way may include:
Personal Information obtained from other sources
Lastly, we may also collect Personal Information about you from other sources. These other sources may include:
Personal Information collected this way may include your interests such as hobbies and pets, consumer and market research data, purchase behavior, publicly observed data or activities such as blogs, videos, internet postings and user generated content.
We may use your Personal Information for our business purposes, such as:
Your local law may require us to set out in this Privacy Notice the legal grounds on which we rely to process your Personal Information. In such cases, our use of your Personal Information is permitted by law because:
Third party service providers
Other trusted third parties
We may also share your Personal Information with other trusted third parties, such as our business partners, advertisers (where we are permitted to do so) and data exchanges, so that we can offer you tailored content, including more relevant advertising for products and services which may be of interest to you. Following your consent, these third parties may set and access their own cookies, web beacons and similar tracking technologies on your device in order to deliver customized content and advertising to you when you visit Reckitt websites.
We value the trust you place in us.
We have implemented appropriate technical and organizational measures to protect your Personal Information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure or access and against all other unlawful forms of processing.
When collecting or transferring Sensitive Personal Information we use a variety of additional security technologies and procedures to help protect this information.
The Personal Information you provide us with is stored on computer systems located in controlled facilities which can only be accessed by a limited number of persons who have a need to know in order to carry out their tasks and any services requested by you.
When we process highly confidential information (such as credit card numbers) over the Internet, we protect it through the use of encryption.
Depending on your location, you may have various rights in relation to your Personal Information. In particular, you may have the right to:
In addition, in certain circumstances we may process your personal data through automated decision-making, including profiling. This may include segmenting and tailoring the data to enable us to match our communication and products to your perceived needs. Depending on your location, you may be able to request not to be subject to automated decision-making, including profiling.
If you would like to exercise these rights or understand if they apply to you, please click here (http://www.dsar-rb.com/) to complete and submit an online request form. Alternatively, you can contact us using the details set out at “how to contact us” below.
If you are unhappy with the way we have handled your Personal Information or any privacy query or request that you have raised with us, you have a right to complain to your local data protection regulator.
We will only retain your Personal Information as long as reasonably required for the purposes as set out in this Privacy Notice or otherwise to comply with legal or regulatory requirements applicable to us.
When your Personal Information is processed:
Most of our Sites are not directed towards children and we request that children below the age of 18 do not provide Personal Information through our Sites.
If you are the parent or legal guardian of a child under 18 who has registered on one of our Sites, or who you believe has otherwise provided Personal Information to us, please contact us using the details set out at “how to contact us” below to have the information deleted. Information voluntarily provided by children via e-mails, message boards, chat sessions etc. may be used by other parties to generate unsolicited e-mails. We encourage parents and legal guardians to inform children about how to use the Internet in a safe and responsible manner.
Depending on your location and where permitted by local law, we may collect information on your children in order to provide you with relevant information about our products and services.
Your Personal Information may be transferred to and processed in other countries where laws governing the processing of Personal Information may be less stringent than the laws in your country (including jurisdictions outside the Republic of South Africa).
In such cases, where required by local law we will ensure that there are adequate safeguards in place to protect your Personal Information. Depending on the location of the Reckitt entity exporting the relevant Personal Information, this adequate safeguard might be a data transfer agreement with the recipient based on standard contractual clauses approved by the Protection of Personal Information Act, 2013 and applicable regulations, read in conjunction with the provisions of the GDPR and European Commission. Where we are legally required to do so, further details of these transfers and copies of these agreements are available from us on request.
By using our Sites and Services, to the extent required and valid under your local law, you explicitly consent to your Personal Information being transferred and processed this way.
We welcome your feedback. If you have any comments, questions or complaints regarding this Privacy Notice or our processing of your Personal Information, or would like to exercise any of the rights set out at “your rights” above that are applicable in your location, you can contact us by sending an e-mail to PrivacyOfficeSA@reckitt.com.
You may also write to us at:
Reckitt Privacy Office
Ground Floor, North Wing
39 Magwa Cresent
This Privacy Notice was last modified on the 30th of January 2023. This document is a notice to you and not a contract between us. We may occasionally modify or amend it from time to time. When we make changes to this Privacy Notice, we will update the revision date at the top of this Privacy Notice. Where those changes are material, we will take steps to let you know. The new modified or amended Privacy Notice will apply from that revision date. Please always verify whether you have consulted the latest version of the Privacy Notice.
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